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13 Cabs Sydney 

#1 Sydney Taxi Booking

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Privacy Policy

1300 Cabs Sydney

Last Updated: January 2026

1300 Cabs Sydney (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you can access or correct your information.

1. About This Privacy Policy

This Privacy Policy applies to all personal information collected by 1300 Cabs Sydney through our website, booking systems, call centre, mobile communications, and taxi services.

By using our services, you consent to the collection and use of your personal information as outlined in this policy.

2. What Is Personal Information?

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

3. Personal Information We Collect

The type of personal information we collect depends on how you interact with us and may include:

  • Name

  • Phone number

  • Email address

  • Pickup and drop-off locations

  • Trip details (date, time, fare, route)

  • Payment information (card or transaction details)

  • Vehicle and driver interaction details

  • IP address and website usage data

  • Correspondence and customer support communications

We do not intentionally collect sensitive information unless required by law or with your consent.

4. How We Collect Personal Information

We may collect personal information when you:

  • Make a booking online or by phone

  • Use our taxi or airport transfer services

  • Contact our customer support team

  • Submit an enquiry or feedback

  • Visit or use our website

  • Make a payment

  • Request lost property assistance

We generally collect information directly from you but may also receive information from third parties such as payment processors, booking partners, or drivers.

5. Website, Cookies & Analytics

Our website may use cookies and tracking technologies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Enhance user experience

We may use tools such as Google Analytics. These tools collect anonymised data and do not personally identify you.

You can disable cookies via your browser settings, but some website features may not function correctly.

6. How We Use Your Personal Information

We use personal information to:

  • Process and manage taxi bookings

  • Provide transport and customer support services

  • Communicate with you regarding bookings or enquiries

  • Process payments

  • Improve our services and website

  • Manage complaints, feedback, or lost property

  • Meet legal and regulatory requirements

  • Send service-related or promotional communications (where permitted)

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Taxi drivers and transport operators

  • Payment processors and booking platforms

  • IT, website, and system service providers

  • Professional advisors (legal, accounting, compliance)

  • Government or regulatory authorities where required by law

We do not sell your personal information.

8. Overseas Disclosure

Generally, your personal information is stored in Australia.
However, some service providers (such as cloud hosting or analytics providers) may store data overseas.

By using our services, you consent to this overseas disclosure where applicable.

9. Direct Marketing

We may send you promotional offers or service updates via email, SMS, or phone.

You may opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Replying STOP to SMS messages

  • Contacting us directly

10. Storage & Security

We take reasonable steps to protect personal information using:

  • Secure servers and encryption

  • Restricted access controls

  • Secure payment processing systems

When personal information is no longer required, it is securely deleted or de-identified.

11. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe and may require identity verification.

12. Privacy Complaints

If you believe your privacy has been breached, please contact us.
We will investigate all complaints promptly and fairly.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

14. Contact Us

1300 Cabs Sydney
📞 Phone: 1300 009 403
📧 Email: info@1300cabssydney.com
🌐 Website: https://1300cabsydney.com

© 2026 1300 Cabs Sydney. All rights reserved.